Agenda

PLEASE NOTE ALL TIMES ARE EST (-4:00 GMT)

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8:00 am

8:00 am

DAY TWO REGISTRATION & NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS

8:50 am

8:50 am

DAY TWO OPENING REMARKS FROM THE CHAIRPERSON

9:00 am

9:00 am

KEYNOTE FIRESIDE CHAT: THE FUTURE OF BRAND AND MEDIA

Orchestrating Paid, Owned, Earned and Shared Media to Maximize Business Impact

Break down silos across your marketing and agency teams to multiply the impact of your spend and create a cohesive brand presence that cuts through the noise. Take away strategies to:

  • Connect paid, owned, earned and shared media to maximize your business impact.
  • Align content strategy to maximize media impact and personalize messages to buyer persona.
  • Balance programs and investment in B2B2C model to build brand, demand and customer expansion.
  • Meet the changing media, channel and consumption habits of a wide array of cohorts.

Harness the full potential of media through an integrated and omnichannel media strategy that builds the brand, drives revenue, and multiplies business impact.

9:30 am

9:30 am

INDUSTRY EXPERT FIRESIDE CHAT: GENERATIVE AI IN FINANCIAL SERVICES

Breaking the ROI Barrier With Generative AI in Financial Services

Join Writer CMO Diego Lomanto in conversation with Jacquelyn Reardon, Head of US Marketing at global asset management leader Franklin Templeton. This fireside chat will explore high-impact use cases in financial services, and how to sequence work for maximum ROI, focusing on specific deliverables, including:

  • Streamlined creation of marketing commentary and client deliverables.
  • Consistent, style guide-compliant messaging across all communications.
  • Optimization across a complex array of paid search campaigns.
  • Content translations across multiple global teams.

 

Learn how to break through the ROI ceiling of most generative AI projects.

10:00 am

10:00 am

PANEL DISCUSSION: AI-DRIVEN TRANSFORMATION

Driving Your Organization Towards Rapid and Responsible Exploration of AI Capabilities for Process Optimization, Scaling, and Customer Journey Improvements

Discover how early adopters discern the most impactful business use cases, separating reality from hype and swiftly involving relevant internal stakeholders. Adopt best practices to:

  • Navigate a use case from pilot setup to execution stage.
  • Address privacy and bias concerns within internal teams and external customers.
  • Identify opportunities to upskill your teams with AI-powered tools.

Transform your AI capabilities to unlock new levels of efficiency, innovation, and competitive advantage in your marketing strategies.

10:45 am

10:45 am

REFRESHMENTS BREAK & EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT INDUSTRY EXPERTS

11:15 am

11:15 am

ROUNDTABLE DISCUSSIONS

(Please select one)
Break into smaller groups of approximately 10 industry peers to work through a series of questions and challenges to share knowledge on a particular topic that is most critical to your role and business.

 

A: WEBSITE AI BOTS: Effectively Integrating Website Chatbots to Drive Conversion, Customer Engagement, and Brand Experience. Led by Keith Gerr, Director, Digital Channel Strategy, Mutual of Enumclaw

B: BITE-SIZED VS LONG-FORM CONTENT. Boosting Engagement Through Short Video Formats and Tying Vanity Metrics into Growth and Business Impact. Led by Amber Wuollet, Director of Product Marketing, Curi

C: BEST TIPS ON META AND LINKEDIN MARKETING. What Can the Financial Services World Learn from Influencers? Led by Danielle Darling, Financial Advisor, LPL Financial

D: EMAIL MARKETING BEST PRACTICE: Innovating a Traditional Channel to Improve Engagement and Drive Conversion. Led by Kaitlyn Crowder, Vice President, Marketing Director, North Avenue Capital

E: DOING MORE WITH LESS. Leveraging Existing Resources to Attract More Customers Today. Led by Rachel Bourne, Head of Bank Partnerships, MaxMyInterest

F: RISK AND COMPLIENCE IN AI IMPLEMENTATION. When And How Should You Talk to Compliance and Governance Teams to Get Your AI Use Cases Off the Ground? Led by Victoriya Smith, Senior Vice President, Senior Compliance Officer, ICRM, Citi

G: UNLOCKING MARKETING EXCELLENCE: Building and Leading an Empowered Team for Success. Led by Mark Reese, Marketing Director, Tri-Merit

H: CREATING B2B CONTENT THAT RIVALS NETFLIX: Strategies to Dominate the Cluttered Digital Landscape. Led by Abel Flint, Vice President, Brand Marketing Lead – J.P. Morgan Payments, JPMorgan Chase & Co and Cameron Hood, Vice President, Head of Editorial – Payments Marketing, JPMorgan Chase & Co

 

LEADERS’ CIRCLE (C-LEVEL INVITATION-ONLY SESSION)

Reflecting on 2024 and Setting Strategic Priorities to Stay Ahead of the Evolving Technological Landscape

Don’t miss this exclusive session designed for C-level financial services leaders. Bringing together 25 senior marketing and digital executives to drive organizational success and business impact in 2025. Take away specific solutions to:

  • Identify the impact of key trends on fellow financial services CMOs and how that will shape their strategy going forward.
  • Plan your next steps for delivering exceptional growth and customer experiences.
  • Benchmark investment priorities and success metrics.

Achieve a winning vision and actionable strategies to ensure your teams excel, guided by industry-leading experts.

Riham El-Lakany, Former Chief Marketing Officer at BJC Healthcare, Freddie Mac and Marsh

This is an invitation-only closed-door session. Please enquire for access to this session at [email protected].

12:00 pm

PANEL DISCUSSION: FINANCIAL SERVICES FOR THE NEXT GENERATION

Redefining Financial Services to Resonate with the Future Consumer Demographic

Adapt to the shifting landscape of the next generation of consumers and their needs, preferences, and values to set your business up for long-term growth. Take away effective blueprints on how to:

  • Connect with the Gen-Z generation.
  • Balance tradition and innovation.
  • Refine your value proposition based on the younger generation’s values.

Foster long-term relationships with digitally-savvy consumers.

12:00 pm

PANEL DISCUSSION: VIDEO CONTENT IN FINANCE

Best Ways to Leverage Video in 2025 to Boost Customer Engagement

Integrate video top tips and practices into your content strategy to maximize engagement, conversation, and customer experience. Gain practical takeaways from early adopters on how to:

  • Scale video capabilities through partnerships and video-generating technologies.
  • Identify the most impactful metrics and measurements to assess success.
  • Interpret data to identify patterns, compare channels, and maximize engagement.

Embrace data-driven video marketing to capture attention and educate your customers.

12:00 pm

WORKSHOP 4: USING DATA TO SHRINK THE AUDIENCE BULLSEYE

Using Company, Customer, Channel, and Contextual Data to Multiply the Impact of Marketing

Learn analytical approaches to model highly targeted and accurate audiences and segments using customer engagement data from CRM, marketing systems and third-party sources to:

  • Improve the business impact of paid, owned, earned, and shared media.
  • Allocate more resources to relevant and in-market prospects.
  • Leverage the signal value of media response in owned marketing and sales channels.

Improve the financial impact of your marketing investments by a third or more by using customer engagement data to better plan, allocate, and optimize your media.

12:40 pm

INDUSTRY EXPERT PRESENTATION: IMPLEMENTING PERSONALIZATION AT SCALE

Simplifying the Path to Personalization in Banking

Despite personalization being a top priority for over 80% of banks, only 21% of customers feel they receive tailored financial advice or guidance. This session will guide you through the practical steps to overcome key obstacles standing in the way of effective personalization. You will walk away with actionable insight on how to:

  • Identify the four main barriers to personalization and the simple strategies to break through them.
  • Implement personalization initiatives without regulatory concerns or complex technology integrations.
  • Enhance every customer interaction, fostering loyalty and gaining a competitive advantage through increased wallet share.

Implement a simplified, scalable personalization strategy that stimulates spending and strengthens customer relationships.

12:40 pm

INDUSTRY EXPERT PRESENTATION: The Evolving B2B Consumer

Revitalizing Digital Marketing Strategies for Financial Services Brands

In today’s evolving financial services landscape, adapting to the preferences of a new generation of B2B consumers is critical. Explore how Kepler Group’s insights can guide financial brands to connect more deeply with B2B buyers who value authenticity, immediacy, and personalization. Join us to discuss:

  • The Shift in Consumer Expectations: Understanding the importance of personalized, customer-centered advertising for B2B buyers, and strategies leveraging everything from Amazon’s video platforms to social platforms.
  • Gen Z’s Impact on Financial Marketing: How brands can appeal to tech-savvy, values-driven Gen Z decision-makers through video-first approaches and social authenticity.
  • Navigating Data and Privacy in a Cookieless Future: Effective methods for financial services brands to balance personalization with compliance, using first-party data and secure data clean rooms.

Empower your brand to meet the demands of a new generation with innovative, high-impact marketing strategies.

1:10 pm

1:10 pm

NETWORKING LUNCH & EXHIBITOR LOUNGE VISITS

2:00 pm

2:00 pm

EXHIBITOR LOUNGE VISITS & PRIZE DRAW WINNER ANNOUNCEMENT

2:15 pm

2:15 pm

CASE STUDY: PODCASTS AS AN EFFECTIVE MARKETING TOOL

Launching a Podcast in a World Where Everyone Has a Podcast

Grow your brand awareness, educate your customer base, and reach a new audience by launching your own podcast. You will walk away with first-hand practical tips from the FS Investments podcast journey on how to:

  • Overcome the most common technical and business challenges.
  • Navigate any budget.
  • Define success measures.

Stand out in a saturated financial market by facilitating valuable conversations and enabling sales and business development teams.

2:45 pm

2:45 pm

INDUSTRY EXPERT PRESENTATION: VIDEO & GENAI

Scaling Personalization to Drive Customer Growth

Personalized, engaging digital experiences have become critical to understanding your customers and ultimately driving growth. But how can you meet your diverse customers’ needs, on multiple channels and at scale, while ensuring compliance and fostering loyalty? Join us to gain actionable insights into creating connections and future-proofing your digital marketing efforts in financial services by:

  • Personalizing digital experiences to connect with audiences and build long-lasting relationships.
  • Creating, repurposing and personalizing video, webinars, virtual and hybrid events, and podcasts at scale with a built-in AI-infused intelligent content lab.
  • Engaging audiences with interactive, real-time AI-assisted engagement tools – and leveraging that precious 1st-party engagement data to optimize event and content strategies and boost ROI.

Create long-lasting connections with future-proof digital marketing experiences that boost reach, engagement, 1st party data and ROI

3:15 pm

3:15 pm

INDUSTRY EXPERT PRESENTATION: ACCELERATE YOUR TIME TO VALUE WITH COMPOSABLE MARTECH

Getting A Head Start on Your Digital Transformation

In today’s rapidly evolving digital landscape, embracing composable MarTech is key to staying ahead. Join us for a session where we’ll dive into how you can accelerate your time to value and get a head start on your digital transformation journey. You’ll walk away with tips on how to:

  • Lower your TCO by paying only for what you need, avoiding unnecessary expenses on features or capabilities that aren’t utilized.
  • Accelerate your speed to market by gaining agility and flexibility to quickly adapt to market changes and customer needs.
  • Increase efficiency by leveraging pre-built templates and modules that streamline your process.
  • Future-proof for integration with new technologies thanks to the modular nature of composable that ensures easier and more cost-effective updates.

Enhance your digital transformation journey, achieving faster time to value and position yourself for long-term success in the dynamic digital marketplace.

3:45 pm

3:45 pm

KEYNOTE FIRESIDE CHAT: GROWTH LEADERSHIP

Raising The Profile of Your Team as a Revenue-Generating Center

Elevate your team’s role as a key driver of revenue growth. This session will provide you with actionable strategies on how to:

  • Directly connect your team’s role, remit and results to their impact on the revenues, profits, and the value of the customer relationship.
  • Leverage technology, data, and AI to inform and enhance the quality, effectiveness, consistency, and compliance of your entire go-to market team.
  • Work across product, marketing, sales, and response to improve the workflow, productivity, knowledge sharing, responsiveness and the customer experience of the revenue team.

Transform your marketing team into a recognized revenue-generating powerhouse within your organization.

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